1. Scope

This Website Privacy Policy explains how IMG Ambulance LLC (“IMG Ambulance,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through https://imgambulance.com/, online forms, payment features, employment applications, email, and SMS communications. It applies to website and communications data that is not governed exclusively by a more specific notice or agreement.

Protected health information (“PHI”) created or received by IMG Ambulance in its role as a healthcare provider is also governed by the Notice of Privacy Practices below and applicable law. If this Website Privacy Policy conflicts with the Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices controls.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as name, postal address, email address, telephone number, and communication preferences.

Service and transportation information, such as pickup or destination details, appointment timing, facility information, requested services, and messages or documents you submit. Some of this information may be PHI.

Billing and payment information, such as invoice number, amount, billing contact information, payment status, and transaction identifiers. A payment processor may collect payment-card details directly.

Employment application information, such as name, address, telephone number, email, work preferences, referrals, professional-license information, resume, driver’s license, and uploaded documents.

SMS and communications information, such as mobile number, message content, dates and times, delivery data, consent records, opt-in method, and opt-out or help requests.

Technical and usage information, such as IP address, browser and device type, operating system, referring page, pages viewed, timestamps, approximate location derived from IP address, and cookie or similar-technology identifiers.

Information from healthcare facilities, payers, business partners, service providers, public sources, or other persons when needed to provide services, process payment, verify information, or comply with law.

3. How We Collect Information

We collect information directly from you when you complete a form, submit an application, make a payment, call, email, text, request transportation, or otherwise communicate with us. We may collect information automatically through website hosting, security, cookies, logs, and similar tools. We may also receive information from facilities, healthcare providers, insurers, billing vendors, referral sources, and other parties as permitted by law.

4. How We Use Information

We may use personal information to:

respond to questions and requests;

schedule, coordinate, dispatch, and provide ambulance or transportation services;

send service communications, appointment reminders, follow-ups, billing or account messages, and customer-support responses;

process payments, claims, invoices, collections, and insurance or billing matters;

review employment applications, verify qualifications, and communicate with applicants;

operate, maintain, secure, troubleshoot, and improve the website and our systems;

detect and prevent fraud, misuse, security incidents, and unlawful activity;

maintain consent, communication, and compliance records;

comply with legal, regulatory, licensing, reporting, and contractual obligations; and

protect the health, safety, rights, and property of patients, users, IMG Ambulance, and others.

5. How We Disclose Information

We may disclose personal information, as appropriate and permitted by law, to:

healthcare providers, facilities, dispatch centers, payers, insurers, billing companies, and other parties involved in treatment, transportation, payment, or healthcare operations;

vendors that support website hosting, data storage, payment processing, communications, SMS delivery, telecommunications, information technology, cybersecurity, document management, professional services, and related operations;

government agencies, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by law or reasonably necessary to protect safety or legal rights;

a successor or transaction participant in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy requirements; and

other parties when you direct us to disclose information or provide valid authorization.

Service providers are permitted to use information only for authorized services and must protect it as required by contract and applicable law.

6. SMS Consent and Mobile Information

SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We do not sell, rent, or disclose SMS consent or mobile numbers to third parties or affiliates for their own marketing or promotional purposes. We may provide mobile numbers and related consent or message data to service providers and carriers solely as necessary to deliver and support our messages, maintain compliance records, prevent misuse, or satisfy legal requirements. Those providers are not authorized by us to use the information for their own marketing.

You may opt out by replying STOP to any IMG Ambulance SMS or by contacting us. For help, reply HELP or contact Customer Service. Message and data rates may apply, and message frequency may vary. Additional details appear in the SMS Terms and Conditions section of our Terms and Conditions.

7. Cookies and Similar Technologies

We and our website providers may use cookies, log files, pixels, and similar technologies to keep the website functioning, remember preferences, measure performance, understand usage, and protect security. You can adjust browser settings to limit cookies, but some website features may not function properly. If the website uses analytics or other non-essential cookies that require consent, we will provide controls as required by applicable law.

8. Payment Information

Payment-card information may be collected directly by a payment processor and is subject to that processor’s privacy and security practices. IMG Ambulance may receive payment confirmation, transaction identifiers, billing details, invoice information, and limited payment information needed for accounting, support, fraud prevention, and legal compliance.

9. Protected Health Information

Information that qualifies as PHI is used and disclosed as described in the Notice of Privacy Practices below. Website or SMS communications may not be encrypted. Do not submit emergency requests or unnecessary sensitive medical information through a general form, email, or ordinary SMS. Call 911 for emergencies.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using appropriate precautions when communicating through email or SMS and for protecting access to your devices.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining medical and business records, documenting consent, resolving disputes, enforcing agreements, and satisfying legal, regulatory, tax, insurance, and contractual requirements. Retention periods vary by record type and applicable law.

12. Your Choices and Rights

SMS: Reply STOP or contact us to opt out. Reply HELP for assistance.

Email: Use any unsubscribe method included in a non-transactional email or contact us.

Cookies: Adjust browser settings or available website controls.

Access or correction: Contact us to request access to or correction of personal information, subject to verification and applicable law.

PHI: Exercise the rights described in the Notice of Privacy Practices below.

13. Children’s Privacy

The general website is not directed to children under 13, and we do not knowingly collect personal information online directly from a child under 13 without appropriate authorization. Information concerning minors that is collected in connection with healthcare or transportation services is handled under applicable law and the Notice of Privacy Practices.

14. Third-Party Websites

Links to third-party websites or services are provided for convenience. Their privacy practices are governed by their own policies, and we are not responsible for those practices except as required by law.

15. Changes to This Policy

We may update this policy. The revised version will be posted on this page with a new effective date. Material changes will be communicated as required by law.

16. Contact Us

IMG Ambulance LLC

Customer Service: +1 (815) 526-3634

24-Hour Dispatch: +1 (844) 464-2626

Email: info@imgambulance.com

Website: https://imgambulance.com/

741 Ridgeview Drive, McHenry, Illinois 60050

28915 N. Herky Drive, Suite 103, Lake Bluff, Illinois 60044

IMG Ambulance LLC — Protected Health Information

Your Information. Your Rights. Our Responsibilities.

IMG Ambulance LLC is required by law to maintain the privacy and security of protected health information (“PHI”), provide you with this notice of our legal duties and privacy practices, and follow the notice currently in effect. This notice applies to PHI created or received by IMG Ambulance in connection with treatment, ambulance or transportation services, payment, and healthcare operations.

1. Your Rights

When it comes to your health information, you have the following rights. Contact our Privacy Officer using the information at the end of this notice to exercise them.

Obtain an Electronic or Paper Copy

You may ask to see or obtain an electronic or paper copy of your medical record and other PHI we maintain about you. We generally will provide a copy or summary within 30 days. We may charge a reasonable, cost-based fee as permitted by law. In limited circumstances, we may deny access and will explain any review rights available to you.

Ask Us to Correct Your Record

You may ask us to correct PHI that you believe is incorrect or incomplete. We may deny the request, but we will explain the reason in writing, generally within 60 days.

Request Confidential Communications

You may ask us to contact you in a specific way, such as at a particular telephone number or address. We will accommodate reasonable requests.

Ask Us to Limit What We Use or Disclose

You may ask us not to use or disclose certain PHI for treatment, payment, or healthcare operations. We are generally not required to agree, and we may deny a request if it could affect your care. If we agree, we may still use or disclose information needed for emergency treatment.

If you pay out of pocket in full for a service, you may ask us not to disclose information about that service to your health plan for payment or healthcare operations. We will agree unless a law requires disclosure.

Receive an Accounting of Certain Disclosures

You may request a list of certain disclosures of your PHI made during the six years before your request, including who received it and why. The accounting will not include disclosures for treatment, payment, healthcare operations, disclosures you authorized, and certain other disclosures excluded by law. One accounting in a 12-month period is free; we may charge a reasonable, cost-based fee for additional requests.

Receive a Copy of This Notice

You may request a paper copy at any time, even if you agreed to receive the notice electronically. We will provide one promptly.

Choose Someone to Act for You

If a person is legally authorized to act as your personal representative, such as under a medical power of attorney or guardianship, that person may exercise your rights. We will verify the person’s authority before acting.

File a Complaint

You may complain to IMG Ambulance if you believe your privacy rights were violated. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by calling 1-877-696-6775, writing to 200 Independence Avenue, S.W., Washington, D.C. 20201, or visiting https://www.hhs.gov/hipaa/filing-a-complaint/. We will not retaliate against you for filing a complaint.

2. Your Choices

For certain information, you may tell us how you want it shared. Tell us your preference, and we will follow your instructions when required.

Family, Friends, and Disaster Relief

You may tell us whether to share relevant information with family, close friends, or others involved in your care or payment, or with disaster-relief organizations. If you cannot tell us your preference, such as when you are unconscious, we may share information if we believe it is in your best interest and permitted by law. We may also disclose information to lessen a serious and imminent threat to health or safety.

Written Permission Required

We will not use or disclose PHI for marketing, sell PHI, or disclose most psychotherapy notes unless you give written permission, except where law permits otherwise. You may revoke an authorization in writing at any time, except to the extent we have already relied on it.

Fundraising

If we contact you about fundraising as permitted by law, you may tell us not to contact you again. If we maintain substance use disorder patient records subject to 42 C.F.R. Part 2, we will provide any advance notice and choice required before using those records for fundraising communications.

3. How We Typically Use and Disclose PHI

Treatment

We may use and disclose PHI to treat you and coordinate care, including information obtained about your condition, treatment, ambulance response, transport, and medical orders. We may share information with dispatch centers, hospitals, physicians, nurses, facilities, and other professionals involved in your care or transfer.

Healthcare Operations

We may use and disclose PHI to operate our organization, improve care, conduct quality assurance, train and credential personnel, manage risk, process complaints, obtain legal and financial services, conduct audits, plan business operations, and contact you when necessary.

Payment

We may use and disclose PHI to bill and obtain payment for services, including submitting claims, responding to payer questions, determining medical necessity, reviewing utilization, coordinating benefits, managing accounts, and collecting amounts owed. We may share information with health plans, insurers, government programs, billing vendors, and other responsible payers.

4. Other Uses and Disclosures Permitted or Required by Law

We may use or disclose PHI for the following purposes when legal conditions are met:

Public health and safety, including disease prevention, product recalls, adverse-event reporting, reporting suspected abuse or neglect, and preventing or reducing a serious threat.

Health oversight, including audits, inspections, licensure, disciplinary proceedings, and government investigations.

Research approved or permitted under applicable privacy requirements.

Compliance with federal, state, or local law, including requests from the U.S. Department of Health and Human Services to verify HIPAA compliance.

Organ and tissue donation requests and coordination.

Coroners, medical examiners, and funeral directors as authorized by law.

Workers’ compensation claims and programs.

Law enforcement and other government requests, including military, national-security, and protective-service functions, when permitted by law.

Judicial and administrative proceedings, court or administrative orders, subpoenas, and other lawful process.

De-identified information that does not identify you, as permitted by law.

Where Illinois or another applicable law provides greater privacy protection, we will follow the more protective requirement.

5. Substance Use Disorder Records

To the extent we maintain substance use disorder patient records subject to 42 C.F.R. Part 2, those records receive additional protection. We will not use or disclose Part 2 records in civil, criminal, administrative, or legislative investigations or proceedings against you unless you provide written consent or the use or disclosure is authorized by a court order accompanied by the process required by law.

6. Our Responsibilities

We are required by law to maintain the privacy and security of your PHI.

We will notify you as required if a breach may have compromised the privacy or security of your PHI.

We must follow the duties and privacy practices in the notice currently in effect and provide you with a copy.

We will not use or disclose PHI except as described in this notice or as permitted or required by law unless you authorize us in writing.

We may revise this notice, and the revised notice may apply to PHI we already maintain and PHI we receive in the future. The current notice will be available on our website, at our offices, and upon request.

7. Privacy Officer and Complaints

To ask a question, exercise a right, request a copy, or file a complaint, contact:

Privacy Officer, IMG Ambulance LLC

Customer Service: +1 (815) 526-3634

Email: info@imgambulance.com

741 Ridgeview Drive, McHenry, Illinois 60050

28915 N. Herky Drive, Suite 103, Lake Bluff, Illinois 60044

IMG Ambulance will not retaliate against you for exercising privacy rights or filing a complaint.